Shipping & Returns Policy
Orders are shipped within 1 business day
Flat shipping rates apply – this will be calculated at checkout based on your shipping address
Orders of €100 and over will qualify for free shipping worldwide. Please note, this minimum spend is 100 Euro or the equivalent.
To ensure the best experience for all our customers, all our items are shipped via tracked mail only. We do not ship untracked and therefore our flat shipping rates apply.
Where free shipping is offered either by way of coupon or qualifying minimum spend, the items will still be sent via tracked mail.
Item must be returned within 14 days from the day you’ve received your order, transit times are not included within this time
Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request
Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) – if the returns item fails this test, they will be returned back to you
Items covered in animal/human hair will not be accepted
If you’ve asked for an item which is more expensive than your return, the item will be refunded and you’ll need to place a new order online
All items are thoroughly inspected before any action is taken
Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet
Shipping costs are non-refundable
The returned parcel is the customers responsibility up until PrettiFit has acknowledged that the package has been received into our warehouse
If the item you have requested in exchange is unavailable, a refund will be processed
Our returns address is: PrettiFit, Kilmead Business Centre, Kilmead, Co.Kildare
Any returns received without a returns form included in the package will be refunded for the full amount.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.